Terms and conditions

help4u.today

TERMS AND CONDITIONS OF USE

Last Revised March 12, 2016.

Please read the following terms and conditions (“Terms”, “Agreement”) carefully, as they form the service agreement between you (“User”, “Client”, “you”, “your”) and help4u.today, a company maintaining offices in Dubai, United Arab Emirates, governing your use of the help4u.today website, application and technology Platform (“we”, “us”, “our”, the “Platform”). help4u.today, provides its services to you through its Platform, mobile applications and related services. The User and help4u.today, are sometimes referred to herein individually as a “Party” and collectively as the “Parties”. By accessing or using the services in any manner, including, but not limited to, visiting or browsing the Platform or contributing content or other materials to the Platform, you agree to be bound by these Terms and any additional terms and conditions and policies referenced herein. If you do not agree to these Terms, you may not use the service and should not proceed to register use, or access the services and do not download, install or use the associated software. By using the service after the above date, you are agreeing to be bound by this agreement, including all amendments made to date.

1. Purpose

help4u.today is the online marketplace which connects housemaid Agencies (“Agencies”) to Users through smart technologies. We open up more opportunities for Users to choose from and compare different Agencies for a wide range of services. As we live in a connected world, the thought of using mobile devices came inevitably to us. We let the customer monitor and track the services of the Agencies through the mobile devices during the working hours, enabling to supervise them even if miles away from home.

help4u.today acts solely as a site that enables Users to be connected with Agencies, to request and provide services . help4u.today is not involved in the actual service provided by the Agencies to the Users. help4u.today is not responsible or liable for the acts or omissions of any service provided, and for any illegal action committed by Users of the Platform.

2. Acceptance of Terms

By accessing, browsing and/or using this Platform, the User agrees and accepts these Terms and also agrees to comply with all applicable laws and regulations. Furthermore, when the User uses any service provided in the Platform, is subject to the rules, guidelines, policies, terms and conditions applicable to this service . help4u.today, reserves the right, in its sole discretion, to deny access and to terminate the User’s access to the Platform and the related services.

3. Modification of Terms

These Terms and conditions and any other agreement are subject to change without notice, at help4u.today´s sole discretion. The User accepts to be governed by the modified document. Every time you browse the Platform, it is your responsibility to check the Terms then in effect that apply to your transactions and use of the Platform. If you are not satisfied with the Platform, its content or conditions of use, you agree that the only remedy is to stop using the Platform. It is forbidden to use the Platform wrongly, and conduct fraudulent activities on it.

4. Authorized Use

Subject to your compliance with these Terms, help4u.today, grants you permission to use the Platform as set forth in these Terms and all applicable laws.

5. Eligibility

THE USER MUST BE AT LEAST 18 YEARS OF AGE OR OLDER TO USE THE SERVICE. INDIVIDUALS UNDER THE AGE OF 18 ARE NOT ELIGIBLE TO USE THE PLATFORM AND MUST NOT ATTEMPT TO REGISTER. By becoming a User, you represent and warrant that you have the capacity to enter into and abide by these Terms. service shall be void where prohibited. The service is operated from the United Arab Emirates. We make no representations or warranties that the service shall be available for use in locations outside the United Arab Emirates. If you use the service from outside of the United Arab Emirates, you are responsible for complying with the laws and regulations of the territory from which you access or use the service. All materials found on the Platform are solely directed to Users located in the United Arab Emirates.

6. Disclaimer

help4u.today, shall not represent that any services set out on the Platform will be suitable for the User. You release us from any claims in relation to the services described on our Platform, including but not limited to claims that the services are not suitable. Agencies are independent workers and not help4u.today´s employees or independent contractors and therefore, independent parties over which help4u.today, has no control. The information and description given about the Agencies and their services are based on our inquiries and are believed to be accurate. Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied that such content is accurate, complete or up-to-date.

Users agree to provide true, accurate, and complete information and to update this information when it changes. By registering, the User unreservedly accepts these Terms. By User, help4u.today, means the person who uses, browses, registers in help4u.today, visits or contributes content or other materials to the Platform, and participates in the Platform and the activities offered in the Platform. Registration for one or more services and the use of the Platform implies full acceptance of these conditions by the User. If you do not agree to these Terms of use and its binding Terms, please refrain from using the Platform.

All information provided by help4u.today, through the Platform or sent to you by any of help4u.today´s affiliates through the Platform, is of a general nature and is provided for informational purposes only. The opinions expressed in the Platform belong solely to the authors. Reliance on the information provided in the Platform is solely at User’s own risk. help4u.today, explicitly excludes, to the extent that is permissible by law, any liability for direct or indirect damage or injury, as well as consequential damage allegedly caused to a User, arising from any use of information provided in the Platform, nor when the User has failed all or part in the performance of obligations under these Terms. In no event help4u.today, its affiliate companies or associates (including employees, officers and directors) will be liable to the User or to any other person for any general, compensatory, special, punitive, incidental, consequential, direct or indirect damages, for unauthorized access, alteration or use, whether for the cause of contract violation, negligence or under any other cause of action, arising out of the use of or inability to use the service , even if help4u.today, or its agents or representatives know or have been advised of the possibility of such damages. Nor may help4u.today, ensure the accuracy, efficacy, completeness or timeliness of the content provided in the Platform. Some of our products may be software that is downloaded to your computer, phone, tablet, or other device. To use such software, you must have a mobile device that is compatible with the mobile service. help4u.today, does not warrant that the Mobile Software will be compatible with your mobile device. help4u.today, hereby grants you a non-exclusive, non-transferable, revocable license to use a copy of such software on one mobile device for your personal use. You agree that we may automatically upgrade those products, and these Terms will apply to such upgrades. You consent to such automatic upgrading.

You are solely responsible for your interactions with other Users and Agencies. help4u.today, expressly disclaims all warranties to Users. It shall be the User´s sole decision to accept the services from any Agency through the Platform. Any choice to offer or accept the services is a decision made in the User’s individual discretion.

7. Representations and Warranties

e do not make representations or warranties as to the conduct of Users and Agencies or their interaction. In no event shall help4u.today, its affiliates or its partners be liable (directly or indirectly) for any losses or damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the Platform or service including, without limitation, death, bodily injury, emotional distress, property damage, lost time or wages and/or any other damages resulting from or related to any services enabled by the Platform, or for resolving any disputes between Users. You hereby agree that your use of the service is at your sole risk. You also agree to take all necessary precautions in all interactions with other Users or third parties.

We have no control over the quality or safety of the services provided. We cannot ensure that an Agency will fulfill a scheduled service. The User acknowledges that the Agency, not help4u.today, is solely responsible for all aspects of the services provided, including safety, quality, punctuality, conduct, insurance, price and compliance with all applicable regulations.

Users agree to conform their conduct to the policies set forth in these terms. Users who act inappropriately may be permanently unable to access the Platform. HELP4U.TODAY, DOES NOT WARRANT, GUARANTEE OR ASSUME ANY LIABILITY FOR ANY SERVICE REQUESTED OR PROVIDED THROUGH THE PLATFORM, NEITHER WARRANTS, GUARANTEES OR ASSUMES ANY LIABILITY FOR PROPERTY DAMAGE OR LOSS, PERSONAL INJURY, DEATH, THAT ARISES AS A CONSEQUENCE OF THE SERVICE PROVIDED OR YOUR USE OF THE PLATFORM.

8. Registration

By registering for an account as a User, you represent and warrant that you are at least 18 years old. Any person who violates this condition will be subject to unilateral cancellation of the service without notice. By using the Platform, you also warrant to us that you agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of the Platform. help4u.today, is not responsible for any improper use of the contents of the Platform, being the sole responsibility of the User who access or use it. The use of the service is for a personal non-commercial use only. In certain instances you may be asked to provide proof of identity to access or use the services , and you agree that you may be denied access to or use of the services if you refuse to provide proof of identity. Registration is free. You will create an account that is administered independently by you. When signing up, you are required to provide your name, address, email address, a valid payment method, and to select a username and a password.

The User agrees to provide true, accurate, and complete information and to update this information when it changes. If you maintain an invalid or expired payment method, it may result in your inability to access and use the services . Information provided is strictly private and confidential and shall not be disclosed or shared with third parties. Any use of these with a purpose other than intended, may allow help4u.today, to terminate this agreement and cancel your registration at its own discretion, without prior notice. Users are solely responsible for all activities which occur under their account whether authorized or not authorized. In no event shall help4u.today, be held liable for any unauthorized access to your account or use of your password. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately. You agree not to sign up for an account on behalf of a third party. help4u.today, may disable your account in its sole discretion and without notice if we believe that you have violated these Terms. User content and information exchanged with other Users will be removed and you agree that help4u.today, will not be liable for disabling your account. help4u.today, reserves the right to refuse registration or cancel it as help4u.today, determines it appropriate.

9. Booking Our Services

After logging in, the User can select the service needed (cleaning, babysitting, caregiving, gardening, pet walking). Next, the User will proceed to choose the emirate where the service is going to be provided. Finally, the desired date for the provision of the service.

The portal will bring the User to an advanced filter selection to define all available options, so the User then may proceed to select the Agency that best suits their needs. User will be asked to indicate the availability of hours needed for the provision of the services. The User then proceeds to check out, uploading personal information details such as name, email, phone number, building address.

We are working to bring you online payment for all of our services. In the meantime, you can conveniently proceed to payment in cash directly to the person in charge of providing the service. After submission of this information, a summary page will appear and the customer shall proceed to make payment. After payment has been completed, the User will receive an email with the details of the booking informing them to expect a confirmation email. Payment will only be collected from the User when the Agency provides confirmation of acceptance of the booking.

Once the Agency confirms such booking, the User will receive a confirmation email or a cancellation email in the event that the selected date or time is not available.

help4u.today has a rating system when using the Platform. After completion of the service, the User will proceed to rate the Agency for the We arranged for this rating system to build trust ties among Users. Agencies consent to Users rating them on specific factors established by help4u.today. Ratings may be presented as a numeric value and/or as a comment. Such ratings shall be displayed on the Agencies’ profile.

For our partner Agencies, we provide a mobile App for the Agency and its staff, which allows Users to monitor them during the performance of the work, and to receive notifications from such staff in case it is required. This allows all Users to be smart connected. As a User receiving the provision of the service, you can input a task list which is forwarded to the Agencies’ staff in charge of performing the service, through the mobile App. This will allow you to give an input to the person who is providing the service on what they should work on; once such task is completed, the person who is providing the service will tag the task on their mobile App and you will receive a real-time notification.

10. Payment

help4u.today acts only as a third party collector and invoicing agent between the User and the Agency. In no event Shall help4u.today be held liable If the User defaults in making any payment to the Agency or for any type of issue between Users and Agencies regarding payment for the services.

11. Fees

For the use of help4u.today ´s technology Platform, and if the transaction involves a payment of less than 100 AED, the User agrees to pay help4u.today an administrative fee of 1 AED.

12. Refunds

As a User, you are entitled to request a refund if a member of the service Provider´s Staff: (i) Fails to attend or shows up late at the service location, or leaves the service location substantially earlier; (ii) Accidentally damages or breaks an item during the visit; (iii) Fails to complete the requested work.

Before requesting a refund, the Client must provide a proof of evidence of the occurrence of the incident. Feasible proof for considering a refund may be: (i) Mobile application notifications (check-in and check-out times, task list, etc.); (ii) Witnesses.

help4u.today will conduct a reasonable investigation of any of the mentioned situations, to analyze the possibility of issuing a refund. User acknowledges that the services are provided by the Agencies, and that help4u.today shall not be held liable for any default or breach of the obligations of the Agency .

In case the request for a refund is approved by XXX, the Agency may offer: a) Reconciliation: in which a complimentary service is offered by the Agency to the Client; b) Refund: help4u.today will refund to the Client the total price minus help4u.today´s administrative fee.

13. Cancellation Policies

Certain service requests have specific cancellation time frames and you will be charged if you fail to cancel a service within such time frames. You hereby authorize any such charges and fees. If you cancel a booking without rescheduling to a new date, you are liable for the additional costs to roll back these transactions.

14. Communications

We communicate with our Users across multiple channels (including e-mail, text message, calls, push notifications to your device) to keep them updated on issues such as services, new products and offers, and as a part of the User experience. You consent and agree to receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of help4u.today, its affiliated companies and/or Agencies. Once you provide your personal information, we may contact you via direct mail, email or telephone. We will keep communicating through these channels unless you request to stop receiving these communications by choosing to be excluded. If you no longer wish to receive these communications, you may opt-out of receiving them by following the unsubscribe options provided to you. You acknowledge that opting out of receiving such communication messages may impact your use of the services .

15. General Guidelines

The User will create an account that is administered independently by them. The User will choose a username and password to access their account. This information provided is strictly private and confidential and shall not be disclosed or shared with third parties. Any use of these with a purpose other than intended, may allow help4u.today, to terminate this agreement and cancel your registration at its own discretion, without prior notice. Users are solely responsible for all activities which occur under their account whether authorized or not authorized. help4u.today, may disable your account in its sole discretion and without notice if we believe that you have violated these Terms. User content and information exchanged with other Users will be removed and you agree that help4u.today, will not be liable for disabling your account. help4u.today, does not take part in any communication or interaction between Users and the Agencies. Interaction with other Users or third parties is solely the responsibility of the User.

Please remember that any information that is disclosed through media sharing, SMS, notifications, online postings or other type of communication, can be read, collected, or used by other people. Any information disclosed using these methods becomes public information and you should exercise caution when deciding to disclose certain type of information. Note that if you choose to do so, is at your own risk and you accept full responsibility for all messages, comments or any other material or content shared, and the consequences that may arise from transmitting this information. You also acknowledge and agree that you may be exposed to inaccurate or objectionable content or otherwise unsuited to your purpose.

16. Security Warning

Your safety and security are very important to us. This Platform may promote the sharing of personal information by Users with other Platform users or contacts. help4u.today, cannot assure that it is safe for you to have direct contact with other Users of the Platform or with any other person.

Current technological developments make it possible for Users of the internet to obtain personal information about, and locate people, with very little information, such as your name. If you believe that any User of this Platform is harassing you or is otherwise using personal information about you for unlawful purposes, help4u.today, encourages you to first inform local authorities and then contact us via email at: customercare@help4u.today, so that help4u.today, may take appropriate action to minimize the risk. We do not accept responsibility or liability for any content posted, interaction with other Users, or other use or access of the Platform by persons under the age of 18. Any finding of false impersonation or unlawful use of the Platform will allow help4u.today, to exercise all legal actions including criminal action. We are not responsible for the conduct, whether online or offline, of any User of the Platform or services . help4u.today, has no obligation nor has the tools to ensure the identity of the Users connected through the services . Please take all precautions when using the Platform and services. help4u.today, will not be responsible in case a third party uses a User’s identity.

The User shall be solely responsible for the actions or statements made through the User’s account, whether fraudulent or not. The User may not use the User name, password, or the account of another person without their consent. help4u.today, will not be liable for loss or damage caused by these circumstances. You should be aware that all information submitted through the Platform might potentially be publicly accessible. Important and private information should be protected by you. We are not responsible for protecting, nor is help4u.today, liable for failing to protect, the privacy any type of information transferred through the internet.

17. Personal Information

We care about the protection of your personal information. help4u.today, will keep confidential all information supplied by you to us. help4u.today, does not intentionally rent, sell, or share personal information about the User with other people or nonaffiliated companies for marketing or commercial purposes (including direct marketing purposes) without your permission, except where you have given us permission to do so or whenever there is lack of opposition. Sometimes help4u.today, will ask you to provide information that will enable us to improve the Platform and provide a better service . Participation is optional. We may ask for your name, address, email address, phone number, preferences and interests, financial information, as well as other similar personal information for you to have a successful registration process. We may store personal data of the User and their preferences to be available for the next platform use in order to improve the customer experience. We will maintain the confidentiality of this personal information. We will not save or store in our website and server any details of the financial information provided by the User. help4u.today, or its affiliates might send the User newsletters, emails, advertising or promotional information. At any time, the User has the right to opt out of receiving these communications, reporting it to: customercare@help4u.today.

18. External Links

The service may from time to time contain links to Internet websites and resources ("External Links"). You acknowledge that we are not responsible for, and have no liability as a result of the content, opinions, advice, statements, offers or availability of any External Link. Your correspondence or business dealings with these third parties are solely between you and such third party. The conditions of use and privacy policies of any third party may differ greatly from ours. We suggest that you review the terms of use and privacy statement of such External Links prior to use them. The information on this Platform may contain errors or inaccuracies. We reserve the right to change or update information on this Platform at any time without notice. It is your responsibility to check these Terms periodically for changes. Your continued use of or access to the Platform constitutes acceptance of those changes.

19. Use of Analytics Software

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyze how Users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our Platform . By using our Platform , you consent to the processing of data about you by Google in the manner and for the purposes set out above.

20. Proprietary Rights

This Platform contains material owned by help4u.today. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. help4u.today, and the help4u.today, application and other identifying marks are registered trademarks of help4u.today, and may be protected by copyrights, trademarks, patents, trade secrets, intellectual property, service marks, international treaties, and/or other proprietary rights and laws of The United Arab Emirates and other countries. You may not use these marks for any purpose without the express prior written consent of help4u.today. All other content available on the Platform, including text, pictures, photographs, multimedia, graphics, animated images, databases, programs, videos, etc., is the exclusive property of help4u.today, and its affiliated companies, and cannot be reproduced or used in any way without previous written consent from help4u.today. All rights not expressly granted are reserved. The rights of use granted by help4u.today, to our Users are strictly limited for private and personal purposes under and throughout the duration of the agreement with help4u.today. Any other use is prohibited without written permission of help4u.today. Except as expressly set out above, you may not copy, reproduce, modify, create derivative works or in any way commercially exploit any form or by any means of the content of help4u.today, without the prior written permission of help4u.today, or the holder of the copyright. These Terms do not confer rights, licenses and/or authorizations to perform the acts described above. Any unauthorized use of the contents constitute a violation of these Terms and conditions as the existing applicable trademarks laws, copyrights and/or other intellectual property laws both national and international. By posting information or content to help4u.today, the User automatically grants, represents and warrants that has the right to grant to help4u.today, its affiliates and associates, an irrevocable, perpetual, non-exclusive, fully-paid, worldwide license to use, store, display, modify, perform, reproduce, adapt, digitalize, translate, use for advertising, commercial or noncommercial purposes and distribute, the content provided by the User to be disclosed at the Platform and to perform, display, distribute prepare derivative works of, or incorporate into other works, such information and content.

21. Content

Some areas of the service may allow Users to upload photographs, profile information, ratings or reviews, comments, questions and other material in relation to the services (“Content”). Each User shall be solely responsible for the pictures, images, photographs, videos, graphics, text, data, files, information, audio and video files, musical works, works of authorship, links, comments, opinions, statements, declarations, propositions and other material posted, transmitted, submitted or displayed by that User or privately transmitted, made available on the Platform. Any finding of false impersonation assumptions or unlawful use of Content will allow help4u.today, to exercise all legal actions at our disposal, including criminal action. This disclaimer is part of the agreement between the parties. help4u.today, retains the right to remove at any time, for any reason and at its sole discretion, without providing any prior notice, whichever type of Content, especially when considered objectionable or violating of these Terms. The User undertakes that help4u.today, will not be liable for this action. The User agrees to indemnify help4u.today, for the all damages, losses, costs and expenses (including legal costs) in relation to claims brought by any third party against help4u.today, arising out of or in connection with breach of these Terms in relation to any reviews you post or content you upload to our Platform. The User warrants that any Content provided, submitted, sent, shared, transmitted, posted or uploaded will not infringe the rights of any third party.

22. User Agreement

For the safety and convenience of our Users, we have instituted a set of rules and guidelines governing the use of the Platform. help4u.today, reserves the right, in its sole discretion, to deny access and to terminate the User’s access to the Platform and the related services and to remove any type of content considered unsuitable in our sole discretion. In such cases the User undertakes that we will not be liable to the User or any third party for this action, and no refunds will be issued. The User agrees to use the service in accordance with the following rules:

  1. Users are solely responsible of the information provided, transmitted or posted in the Platform;
  2. User ensures that the information provided is real, accurate, current and complete. It is the User’s responsibility to maintain and update their information;
  3. User agrees to create only one unique account, and to maintain the integrity of the Platform;
  4. As a registered User, you agree not to use any type of material that:
    • (a) is unlawful, illegal or contrary to good faith and public order;
    • (b) contains defamatory, aggressive, disrespectful, obscene and offensive material, or that may induce to activities considered as violent, criminal, degrading, discriminatory, dangerous or harmful to health;
    • (c) is false or misleading about its subject;
    • (d) contains images of persons other than the User of which they do not have the express permission;
    • (e) Violates trade or industrial secrets or privacy of communications;
    • (f) infringes personal privacy, or creates false identities;
    • (g) provides information such as names, financial information, personal identification numbers, non-public phone numbers or non-public email addresses, pictures and videos of any third party;
    • (h) threatens, harasses or annoys any third party rights (including rights of personality);
    • (i) contains viruses, robots, spiders, webbots, web wanders, crawlers, worms or webants or any other process that may interfere or attempt to interfere with the operation of the Platform;
    • (j) contains pictures, photographs, images, text, software, material or content, or other information that is protected by copyright without the permission or rights needed.

The service allows Users to interact with other Users or other persons. The User will refrain from:

  • (i) transmitting any unlawful, fake, fraudulent, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racial, ethnical, sexist or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, violate the rights of others, or otherwise violate any applicable law;
  • (ii) sharing pictures with minors, or pictures that are of an obscene or menacing character;
  • (iii) sharing with others access information and passwords;
  • (iv) engaging in advertising to, or solicitation of, other Users to buy or sell any products or services through the service of any kind, or induce such offer, or indication of other offers available on other Platforms as well as advertising for commercial Platforms;
  • (v) sending links or urge the use of services requiring sending SMS;
  • (vi) collecting data for commercial exploitation or sale;
  • (vii) using the service for purposes not authorized in these Terms;
  • (viii) forging headers or otherwise manipulating identifiers in order to disguise the origin of any information transmitted through the Platform;
  • (ix) “frame” or “mirror” any part of the Platform, without help4u.today´s prior written authorization, or using meta tags or code or other devices containing any reference to us in order to direct any person to any other web Platform for any purpose;
  • (x) create liability for help4u.today;
  • (xi) cause any third party to engage in the restricted activities above.
  • Upon any breach of this agreement, help4u.today, may, in our sole discretion, terminate, deactivate or suspend your access to all or part of the service at any time, without notice, for any reason. help4u.today, reserves the right to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to remove, edit, refuse to transmit any information or material provided, as deemed inappropriate, at help4u.today´s sole discretion.

23. Suspension and Termination

Failure to comply with our User Agreement and the provisions included in these Terms and any other additional policy, constitutes a material breach of the service and may result in us taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our Platform;
  • Further legal action against you.

We exclude liability for actions taken in response to breaches of these terms. The responses described in this agreement are not limited, and we may take any other action we reasonably deem appropriate. We may terminate your access to the Platform, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

24. Claims, Technical Support and Notices

To file a complaint you must first contact our customer support area at customercare@help4u.today, or send a communication to:

help4u.today
Al Ameri, Bldg, TCOM
Dubai
United Arab Emirates

Except as required by law or otherwise specified by us, you must provide any notices to us by email to customercare@help4u.today. We will provide any notices to you by email to any email address provided by you. Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.

The technological tools needed to access the services, and the costs they generate for their use (including Internet connection or mobile fees among others) shall be the responsibility of the User. We cannot guarantee 100% service availability and functionality. We are not required to offer any technical support on our service or your Internet connection.

25. Limitation of Liability

help4u.today, acts solely as a site that enables Agencies and Clients to be connected with each other to request and provide cleaning, babysitting, caregiving, gardening or pet walking services . help4u.today, is not involved in the actual service provided by Agencies. help4u.today is not responsible or liable for the acts or omissions of any services provided, and for any illegal action committed against Users.

Although help4u.today, takes care in selecting Agencies, it has no control over such Agencies, and shall not be held liable for any issues regarding the quality of the services provided, accuracy or safety of the services provided, and cannot be held responsible either for their actions, omissions, fault or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. We do not assume any type of responsibility for actions beyond our control in connection with the services offered by the Agencies. This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if help4u.today, has been advised of the possibility of such damage.

The service is distributed on an "as is" basis. We make no warranty that the Platform or services will meet your requirements, or that the service will be uninterrupted or error-free. There may be delays, omissions, and interruptions in the availability of the service . Where permitted by law, you acknowledge that the service is provided without any warranties of any kind whatsoever either express or implied, including but not limited to the implied warranties of fitness for a particular purpose, merchantability and non-infringement, and any warranties arising out of course of dealing or usage of trade. You acknowledge that use of the service is at your own risk. By accessing help4u.today, the User warrants and represents that they are legally entitled to do so and to make use of information made available via the Platform. The User also unreservedly accepts these Terms of use. If you do not agree to these Terms of use and its binding Terms, please refrain from using help4u.today.

In no case help4u.today, its officers, directors, shareholders, employees, or business partners, affiliates and any other authorized agent or representative, or its affiliate companies or associates shall be responsible for and disclaims all liability for any loss, liability, claim, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever caused and on any theory of liability, whether for breach of contract, tort (including negligence) or otherwise, arising out of or related to help4u.today´s services, the services provided by the Agencies, the use or the inability to use the Platform and/or any content, or messages received or transactions entered into by means of or through the Platform, the unauthorized access to or alteration of your transmission or data, or other information that is sent or received or not sent or received, any hacking, tampering or other unauthorized access or use of the service or your account or the information contained therein, or any User content, including but not limited to loss of anticipated profits, loss of business, business interruption, loss of business opportunity, loss of revenues, goodwill, use, data, or other intangible losses, even if help4u.today, has been advised of the possibility of such damages, regardless of any negligence of help4u.today, or any of its affiliates or agents. These limitations shall apply notwithstanding any failure or essential purpose of any limited remedy in particular, neither help4u.today, nor any third party or data or content provider shall be liable in any way to you or to any other person, for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

In no case help4u.today, its officers, directors, shareholders, employees, or business partners, affiliates and any other authorized agent or representative, or its affiliate companies or associates shall be responsible for and disclaims all liability for any loss, liability, claim, cost, expense of any nature whatsoever caused and on any theory of liability, whether for breach of contract, tort (including negligence), damage, (whether direct, indirect special, punitive, incidental and/or consequential), including, but not limited to physical damages, bodily/personal injury, death, emotional distress and discomfort, loss of enjoyment, upset, disappointment, dissatisfaction, frustration, loss of or damage to property, accident, delay, non-performance, irregularity, or any consequence derived from these circumstances, arising out of or related to: (i) your communicating between you and other Users or third parties through the Platform or the provision of the services, even if we or our agents or representatives know or have been advised of the possibility of such damages; (ii) your access to or use of our service; (iii) any User content or the defamatory, offensive, or illegal conduct of any third party through the Platform; and (iv) Any delay, default, cancellation, additional expense, omission from the Agency, or acts of any government or authority, or other causes beyond help4u.today´s direct control.

help4u.today, explicitly excludes, to the extent that is permissible by law, any liability for direct or indirect damage, as well as consequential damage allegedly caused to a User, when that User ’s behavior has contributed to the production of the damage allegedly suffered. Nor when the User has failed all or part in the performance of obligations under these Terms. Any finding of false impersonation assumptions or unlawful use of Content in the Platform will allow help4u.today, to exercise all legal actions including criminal action.

help4u.today, shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties.

26. Exclusions and Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. HELP4U.TODAY´S TOTAL LIABILITY TO THE USER FOR ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM OR THE SERVICES IS LIMITED, IN AGGREGATE, TO THE TOTAL AMOUNT OF FEES PAID TO HELP4U.TODAY BY YOU IN THE LAST MONTH.

27. Indemnity

To the maximum extent permitted by applicable law, the User agrees to hold harmless, defend and indemnify help4u.today, its officers, directors, shareholders, employees, licensors, co-branders or other partners, and any other authorized agent or representative, or its affiliate companies or associates, from any and all loss, liability, demand, penalty, claim, legal proceeding, cause of action, damage, expense, action, settlement, recovery, fine, including without limitation, reasonable legal fees of every kind and nature and other costs arising out from (i) your use of the Platform; (ii) your purchase or use of any services; (iii) your breach of these Terms and any other policies or rules herein incorporated; (iv) your violation of any law or the rights of a third party; (v) your negligence or misconduct or any charges or complaints made by Agencies against you; (vi) any other activities in connection with the services or in any way related to your use of help4u.today, which help4u.today, may suffer from User’s activities or use of the service.

The User shall cooperate as fully as reasonably required in the defense of any claim. help4u.today, reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the User. The User’s indemnification obligation shall survive the User’s termination of or cessation of use of the Platform.

28. Dispute Resolution

If a dispute arises out of this Agreement, the Parties shall seek to resolve it by negotiation on an amicable basis. For this matter, you agree to first contact us at customercare@help4u.today and attempt to resolve the dispute with us informally.

If the dispute has not been resolved by negotiation as provided herein (excluding any help4u.today, claims for injunctive or other equitable relief) any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre. This contract shall be governed by and construed in accordance with the law of the United Arab Emirates.

All negotiations pursuant to this Clause are confidential and shall be treated as compromise and settlement negotiations for purposes of applicable rules of evidence.

29. Final Dispositions

  • (a) These Terms and any further rules, policies, or guidelines incorporated by reference, shall be governed by and construed in all respects in accordance with the laws of the Emirate of Dubai and the applicable laws of United Arab Emirates. The parties hereby irrevocably consent to the personal jurisdiction and venue therein;
  • (b) these Terms constitute the final and entire agreement between help4u.today, and the User;
  • (c) these Terms supersede and replace all previous Terms and shall replace any Terms previously notified to the User;
  • (d) The rights and obligations assigned under these Terms are personal to the User, and cannot be assigned to anyone;
  • (e) help4u.today´s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision;
  • (f) if any provision of these Terms and conditions is found to be invalid by any competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms which shall continue to have full force and effect.

Last Revised March 12, 2016.