Find answers to recurring questions about Help4u.today

This is a short list of our most frequently asked questions. For more information about help4u.today, or if you need support, please call oursupport center.

40 minutes, usually earlier.

No. Our partners independently choose the minimum number of hours based on your location and their availability. Our platform shows you only the agencies that match your selection criteria.

You may receive notifications regarding your booking on our App or by through your email; for selected partners you will receive an SMS on your mobile.

We take extra care in ensuring that the data inserted by our partner agency is updated daily, thus when you select a timeframe you should receive a positive reply within minutes. However, in the unlikely event that this happens, your booking is automatically forwarded to another agency with similar capabilities, to ensure a smoothness experience for you.

  1. You receive a notification stating that your request is being processed
  2. Within 40 minutes, you receive a confirmation for the service; rest assure, at this point the booking is confirmed.
  3. On the scheduled day the maid check-in using our App
  4. You receive a notification with the time and the location of the check-in, check-out, and tasks performed.
  5. The service ends, optionally you may leave a feedback.

Nothing, it may happen; just use the opportunity to leave a feedback to remember to them that this smart service is important.

No, although if you do the maid will see those tasks on her smartphone; furthermore, you will receive a notification once the latter are done.

Easily online through your credit card.

Of course you can: for a full refund, except payment gateway fees, cancellation or modification must be made a full 24 hours prior to the booked service. If you cancel or modify less than 24 hours before the service, 50% of the total amount plus fees is non-refundable.

If this would ever happen, then you may leave a negative feedback to the agency that serviced you, reducing its overall score. Our platform is transparent and we encourage users to leave feedback. You may also be eligible for a reimbursement.

You are entitled to request for a refund if:

  1. the service provider fails to attend or shows up late at the service location, or leaves the service location substantially earlier without your prior consent.
  2. Intentionally damages or breaks an item during the visit
  3. Fails to complete the requested work without any specific reason.

No, we are relying on our smart partners workforce, although we go into a careful examination to ensure that they could meet our high quality standard before connecting them. Furthermore, we provide additional face to face training on our smart service to the workforce, in order to ensure a smoothness experience for you.